Imagine relaxing at home watching the local network late night lineup, when all of the sudden there’s a loud bang in your basement and a rushing noise follows. As you quickly get up and run to the basement, the family gathers around to wait for the next move. As you step down stairs into the basement, the rushing noise only get louder and the problem is painfully obvious, the water pipes burst. The basement is quickly being flooded and sparks are flying. After rushing everyone away from the basement, you grab your phone and give a panicked call to your favorite trustworthy plumber … but there is no answer. Only a voice mail. What do you do next?
Now, imagine you are the trustworthy plumber who has to be on-site for a job at 5 am and was in bed at 9 o’clock. Your client is praying for your answer, but al (more…)