When you have loyal customers, they are more likely to visit your hotel or bed-and-breakfast for years to come. They are also more likely to write positive reviews and encourage friends, family, and colleagues to stay at your hotel as well.
Since you want each and every one of your guests to have a positive experience, you do your best to ensure that they do. After all, your business is referred to as the “hospitality” industry . . .
So, how does a business create customer loyalty? By providing an excellent customer experience! When you anticipate what type of information or services that your existing and prospective customers expect, need, or prefer, it is considerably easier to provide.
In addition to cost and location, for example, bed-and-breakfast customers tend to consider the (more…)